We guarantee the fastest “Same Day Dispatchment” all across India.
To serve our customers in the best way, we have collaborated with the best courier partners in India. We tried our best to keep our promise to dispatch the product on the VERY SAME DAY* of placing the order. Your order is stuffed with utmost care and after that sent to you carefully in a well-timed manner. The item is packed such that it doesn’t get damaged on the way. We take into account the best procedures in bundling and shipment in the e-commerce industry.
(*Same day dispatchment cannot be guaranteed, but promised in 99.9% cases).
Once your order is shipped, you will receive a tracking link which also informs about the scheduled delivery date.
1. Pre-paid Orders
The standard delivery time varies between 2-6 working days.
(However, the time could be varied depending upon the real-time conditions).
2. Customer Self-Pickup (No Additional Charges):
For the sake of convenience and privacy of our customers, we provide the option of self-pickup* (CSP) from courier office on all addresses at no additional charges. We feel that some customers feel it embaracing to receive certain parcels at their doorstep. It may happen due to several reasons or unavailability of the customer at their home.
(*Please note that You have to choose this option on the checkout page. Any further change will not be entertained)
3. COD (Cash on Delivery) Orders:
In order to provide complete insurance of premium quality and discretion of your order, we offer a “Cash On Delivery” service on all orders above Rs. 799/- in India. It’s simple as you browse through the site, select a product and click the COD option (COD Orders are accepted up to Rs. 20,000/-) during check-out. However, we provide complete safety, guarantee, and heavy discounts on “pre-paid orders” too.
4. International Delivery:
dodils operates throughout India as well as in other countries such as Sri Lanka, Pakistan, Netherlands, Bhutan, Malaysia, Indonasia, Vietnam, UAE, Nepal, South Africa, Bangladesh etc. Hence we offer Direct Bank Transfers, Paypal, American Express etc. payment methods to accept international payments. It usually takes 5-10 business days for international deliveries. In some cases, the time taken for delivery can be increased due to customs and other clearance.
5. Discreet Packaging:
Dodils.com is the one & only website to offer 2 options for packaging and delivery viz. (i) Standard Packaging and (ii) Special Premium “Number-Lock” packaging.
Your order will be packed in a carefully designed damage proof corrugated box, plastic box or bubble polythene bag (depends on the product type). We don’t put any sign of item/website name on the box*. This guarantees total privacy protection of your order and defends the packaging and quality of your request. This will be done FREE OF CHARGE.
We ship your orders totally discreet right from our warehouse to your doorstep. Neither even any of our team member nor the delivery personnel knows anything about the customer’s identity.
You can know more about it in our “Special Premium Packaging” section to ensure 100% discreet delivery.
(*Additional charges will be levied for premium “Number-Lock” packaging. Don’t worry, charges will be nominal, around Rs. 399/-).
We will provide you with the tracking number of the courier, once the order is dispatched so that you can track the delivery yourself.
In India, we offer COD (Cash On Delivery) service, Paypal, Paytm UPI, Google UPI, All Credit/ Debit Cards, NEFT, Net Banking, Direct Bank Transfer. The maximum limit for COD orders is Rs. 20,000 /-
For direct bank transfers, please send them to the following bank:
Account Number: 7734000100010467
Account Holder’s Name: Anshul Singla
1. Free Shipping in India (No minimum order required):
Along with lowest product prices, we offer FREE DELIVERY on all orders all across India (Except for Andaman-Nicobar, Lakshadweep)
2. International Delivery:
For the orders received from overseas, we have to levy some extra delivery charges according to the country or distance from India. We will let you know about these charges on the checkout page.
3. The shipping charges will stay the same irrespective of the size of the order. Even if it costs us more to ship your order to you, we bear the extra cost.
4. It is our endeavour to ship all items in your order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting orders for certain pin codes where shipping is not possible. In such scenarios, the order will not be accepted online and message will be displayed requesting to provide an alternate pin code.
5. Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.
Product Return/ Replacement Policies
Please note we always deliver each and every product with the finest care and focus on perfection. We have delivered all of our orders successfully till the date. Don’t worry! Shop securely with us.
dodils reserves a set of strict delivery and return/ replacement policies according to which it offers services and products to its valuable customers. All those who are willing to shop from our website must know everything about all the methods we adopt to deliver orders, return/ replace products and receive payments.
You may claim a return/ refund/ replacement for different size/ colour for your purchased products within 72 hours of the receipt of items only when they are damaged or defective.
Kindly take note of that all products must be returned in their original sealed packaging with all marks and labels still attached. Because of hygiene and security reasons, certain products can’t be returned except if not as described. All products will be examined on return. The accompanying things are non-returnable except if in their sealed, unused and original packaging viz., Toys, Condoms, Oils & Lubes, Massage Oils, Products that by cause of their nature can’t be returned – (Items, for example, undergarments, where the ‘hygiene patch’ has been expelled, or beauty care products (cosmetics) where the seal has been broken).
It’s important that when you return a product, you insert the receipt/invoice that was sent with your order. Kindly specify the products you need to return or replace, and please provide us with your bank details so we can process your refund if any. Without these details, we won’t be able to process your request. If the payment is made online, the money will be refunded to the original source of payment.
Please allow us 5-15 working days for the credits to reflect in your bank account. In the off case that we can’t give a replacement, obviously, we will consequently refund you and let you know through email.
If the customer opts for a return/ replacement of your purchased item, the item should be returned by the customer himself to the seller’s address accordingly (by visiting the courier office). Customer will be responsible to return the product to the seller in the neat original packaging. The replacement will be processed after the product is received by the seller.
Your product’s replacement will be processed on the Same Day after receiving the product.
In case of a replacement of the product, NO extra/ shipping charge would be levied from the customer.
- We don’t refund if the seal of the product is broken by the customer.
- When opened, electronic media items like CDs, DVDs, audio/video tapes or liquid items like lubes & lotions, shower, and body items, cleaner sets and so on, just as batteries can’t be returned.
- In the off case of damaged or leaked fluid items, your item will be replaced by us 100% free, for nothing out of pocket. Simply contact our Customer Service immediately and we will act determinedly to replace your products at the earliest.
- For all orders, we generously request that you please allow us up to fourteen days to receive your replaced/ returned item(s) or refund.
Cancellation requests by the customers, will be taken into consideration when made within 24 hours after placing the order. However, when the shipment procedure has already been started the cancellation requests can’t be considered. No cancellations will be considered for items that Dodils.com has offered for special occasions like Diwali, Valentine’s Day, and so on. Cancellations will not be feasible for these are time constrained occasion offers.
If the order is cancelled by our end:
It didn’t happen normally, as we always make continuous efforts to deliver every placed order. In some cases, please note that there might be several orders that we can’t process and must reject or cancel. The reasons may incorporate limitations on amounts available, in-appropriations or inaccuracies in the item, pricing, and stock data, or security issues distinguished by our credit and fraud eluding division.
Our Customer Service Team will inform you as soon as possible if your order is rejected or cancelled. On the off chance that your order is cancelled after your credit/debit has been charged, the said sum will be refunded to your Card Account.
In case your package is offered to the assigned location and it isn’t received by anybody, the package will be consequently returned to our distribution center. When we have to ship the package to your location once more, shipping charges will be applicable. These charges depend upon the weight of the package and delivery location. So as to prevent these additional charges we strongly urge you to ensure you provide us with the correct location address and make yourself available for receiving the package when delivery is most likely to expect. You will be called before delivery to give you early notification of the pending delivery.
Mode of Return
You should contact our Customer Care team within 3 days of receiving the order and opt for a return/replacement, subject to the previously mentioned terms and conditions. When the Customer Care team accepts to process the return/replacement subject to receipt of the items at our seller’s address in unused condition and in its unopened original packing alongside the original invoice. We request you to send us the items you intend to return/replace by means of a courier to the seller’s address with every one of the documents, promo cards etc. and packaging required to get a return/replacement:
C/O: Anshul Singla
Address: #1499/D, Street No. 2,
Arya Nagar, Nai Basti,
Near KG Grammar School,
Bathinda City, 151001
Customs and Import Duties Information
All our items are located in India. So there is no reason to stress over customs. You ought to know about and consent to the principles and controls of your nation/country with regards to the shipment of adult items. The company won’t be considered responsible if these items are banned in your nation. Nor will it acknowledge responsibility for any lawful consequences that may accompany importing our items into the nation/country of your residency.
Customer Care – Contact Us
Demands and concerns ought to be submitted utilizing the email forms that are found on the Contact Us page and in other pages all across the site. Our policy is to cater to all inquiries and feedback corresponding to our items and services as fastly as possible. There may some of the time be delays in the response times due to the fluctuating order volume yet rest guaranteed we would answer every one of your concerns.
By and large, the promotions we do incorporate Sales, Kits, Deals, Coupons, and Discount Codes. However, there are likewise times when we present other types of promotions. At the point when this occurs, the new promotions will likewise pursue our terms and conditions. Just a single promotion can be utilized for each order. On the off chance that more than one type of promotion applies to your request, please utilize the one that is best for your purchases. Each of our promotions expires. All orders utilizing the promotion ought to be placed before the expiration date and time. Promotions utilized after the termination date are not guaranteed.